Orders:
1. I'm having trouble placing an order can you help?
If using a mobile device or the app, try using the website to complete your order. If using the website make sure you clear your cache and cookies, and if this doesn’t work try changing your browser.
Still having trouble? Send our customer services team an e-mail at: sales@perfumesbeauty.com and make sure you include the browser/device you’re using, any screenshots or photos, and make sure you e-mail us using the same one you have an account with.
2. Where is my order?
Once your order has been dispatched from our warehouse, you’ll receive a dispatch e-mail with your tracking link. You can then track the parcel directly with the courier. Orders are normally dispatched within a few working days. If you can’t find your e-mail make sure you double check your junk/spam folders.
Customer Service Email: sales@perfumesbeauty.com
3. Can I cancel or change my order?
Once an order has been placed unfortunately it cannot be cancelled or amended. You can return your order using our free returns service, or you can refuse delivery with the courier. The parcel will then be returned to us and we'll refund you. We’re hoping to be able to cancel or amend orders in the future!
4. Can I change my delivery address?
Once an order has been placed unfortunately it cannot be cancelled or amended.
5. Do you offer a price match service?
Unfortunately, we do not offer a price matching service. As a reputable retailer we do our utmost to remain as competitive as we can on the market to ensure our customers get the best value from shopping with us.
6. I haven't got my delivery confirmation?
Make sure you double check your junk/spam folder as sometimes it can be hiding in there! If you can't find it and haven't received your order within our delivery promise, contact: sales@perfumesbeauty.com
7. I didn't get an invoice in my parcel?
We've gone paperless so you won't receive any paperwork in your parcel. You'll still get your order confirmation and dispatch via e-mail.
Shipping & Returns:
1. The tracking hasn't updated on my order?
If when you track your order you can't see an update on your parcel and it's been more than 5 days, get in touch with sales@perfumesbeauty.com who can investigate further with Royal Mail.
Please also note that tracking does not update straight away after shipping, please allow 24 hours after receiving your shipped email before attempting to track.
2. What if I'm not home for my delivery?
If you’re not home when Royal Mail try to deliver they will leave a “something for you” card and you will be able to collect from your local Royal Mail collection point, or arrange a redelivery.
If your order is being delivered by DX Logistics, then please check your tracking link to see if your order has been delivered to a neighbour, safe place or if they will try again the next working day.
3. Where do you deliver to?
We offer delivery within the UK.
4. Who are your main couriers?
At present we use both Royal Mail as our main couriers for all orders.
If you think you have been sent the incorrect tracking link, please try either of these tracking websites before contacting us:
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5. My order is showing as delivered but I haven’t received it?
If your order is showing as delivered and you can’t locate it, firstly check with your neighbours, anyone else in your household and any safe places it could have been left. If you track your parcel using the tracking number in the shipping e-mail, you should be able to see if the parcel was left in a safe place or with a neighbour. If you still can't locate it, get in touch with Customer Services via email and someone will investigate further. We’ll also ask you to fill out a denial of receipt form and ask you a few questions so we can go back to Royal Mail. Once our investigation is complete we’ll then look at resending your order or refunding you.
6. Can I return an online order?
You can return your online order via Royal Mail. You've got 30 days to return your order and it must be returned in an unused and unopened state. We cannot return a product if it has been personalised in anyway. If the product is returned in a condition which is not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. This does not affect your statutory rights. We are unable to refund postage or gift wrap charges if your product is unwanted or you have changed your mind.
7. How to return an online order?
You can return an item purchased online free of charge via Royal Mail. Send us an email at sales@perfumesbeauty.com for further information.
8. What do I do if I receive a faulty item?
We expect all items to arrive in perfect condition, however if on the rare occasion you do receive an item that seems to be faulty, you can return the item via Royal Mail, send us an email at sales@perfumesbeauty.com and our experts will assist you.
If you would like to contact customer services regarding a faulty or damaged item, please ensure you take images of the damage, as the team will be unable to assist you without these.
9. What do I do if I receive an incorrect item?
We have a number of checks in place to try and ensure the accuracy of the orders we send, however if a mistake has happened and the item you’ve received is not correct, then please contact us.
Customer Service Email: sales@perfumesbeauty.com
10. How long will my refund take?
When your order is refunded, we will email you on the address your order was placed to let you know. It will then be down to your individual bank’s processing time for the funds to process back into your account. Once arrived at our warehouse your return will be processed within 14 working days.
11. Do your prices change?
In order to offer the customer the best deal possible at any given time, our prices do frequently change. In terms of orders however, the price that we charge will be the same as that quoted in your email confirmation.
12. What's the difference between Aftershave, EDT and EDP?
Quite simply it is the difference in the amount or concentration of the fragrance oils in a perfume. A higher concentration fragrance will last longer, and won't need as much applying. Sometimes the notes in an EDT and EDP of the same fragrance can vary slightly so if you are looking at trying something new, so don’t forget to try before you buy.